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Client Tech Supt cnslt

Client Tech Supt cnslt

Automatic Data ProcessingAlpharetta, GA, United States
23 hours ago
Job type
  • Full-time
Job description

Globalview Application Services Consultant

ADP is hiring a GlobalView Application Services Consultant. The job responsibilities include :

Job Responsibilities :

  • Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.
  • Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex.
  • Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional / technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.
  • Deliver effective client communications and ticket management / resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
  • Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required
  • Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.
  • Identify, manage and test SAP Note application as an Advanced Correction.
  • Create and send Customer messages to SAP to request support and corrections
  • Apply specialist knowledge in country and / or functional area to improve solution and services with a whole client approach.
  • Provide mentoring support and guidance to other consultants on areas of expertise
  • Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental / performance activities of team.
  • Performs other related duties as assigned.

Technology Specific Job Requirements :

  • SAP Payroll / HR application experience - including Enterprise / Personnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration
  • Excellent Understanding of Payroll Processing Methodology
  • Understanding of Employee Self Service / Portal.

    • Experience :

  • 3-5 Years of Directly Related Experience.
  • Experience with functional architecture design for S / 4 HANA migration scope.
  • Worked with SAP Fiori S / 4 HANA and understand the concepts.
  • Overall understanding of SAP S4 HANA Public / Private cloud platform in compare with on premises.
  • Experience on S / 4 HANA including more greenfield migration of ECC to S / 4 cloud.
  • Experience on S / 4 HANA Financial structure (F!-GL, FI-AP etc.)

    • Requisition numbers, job details, and other metadata have been removed for clarity.

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    Client • Alpharetta, GA, United States