Festival Customer Support Agent

A company is looking for a Festival Agent, Customer Support.

Key Responsibilities

Assist patrons with ticketing and technical support inquiries

Document customer interactions and provide insights for improvement

Update customer profiles and ensure effective communication across teams

Required Qualifications

1 year of relevant experience

Customer support or call center experience

Working knowledge of databases and proficiency in Google Products

Experience with Zendesk and Eventive or similar ticketing systems

Legal authorization to work in the United States