Partnership Account Manager

Partnership Account Manager

The Partnership Account Manager will support the ISV sales team by handling a range of day-to-day tasks to deliver excellent service to our customers, helping to improve processes, and resolving issues that support the company's growth. In this role you will be a strategic liaison to drive mutual revenue growth, technical success, and market expansion for our ISV partners.

Responsibilities/Essential Functions:

• Engage with customers daily to answer questions, respond to questions and issues, evaluate for escalations, initiate follow-up on leads, and set up new accounts.
• Provide daily comprehensive support to sales strategy and success by working with internal teams to ensure a smooth onboarding process for merchants.
• Manage sales application preparation and submission through underwriting approval (assisting with any pended applications as needed).
• Assist with pricing requests, contract reviews, and basic contract support in coordination with senior team members.
• Prepare detailed reports containing relevant information for the team.
• Attend meetings as required with sales staff, marketing, product team, technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts.

Environment/Conditions:

• This will be fully remote. Occasional site visits may be required.
• This is a full-time position. Monday to Friday. Core office hours will be 8am-5pm local time. Flexibility may be needed to support clients in all continental US time zones.
• Depending on assigned responsibilities or projects, some nights and weekends will be required.
• Some travel may be expected for this position.