Reservations and Office Manager

Reservations & Office Manager

Location : Sempre Oggi

Reports To : General Manager / Owner

Position Type : Full-Time

About Sempre Oggi

Sempre Oggi is a modern Italian restaurant that celebrates seasonality and perfectly ripe ingredients. We take pride in delivering an exceptional guest experience built on attention to detail, gracious service, and a genuine passion for hospitality. We are looking for a full-time candidate with daytime and weekend availability.

Position Overview

We are seeking a Reservations & Office Manager to lead our reservation operations and provide vital administrative support to the General Manager and leadership team. This position is key to ensuring the seamless coordination of guest bookings, private dining inquiries, and day-to-day office functions—upholding the standard of excellence that defines Sempre Oggi.

Key Responsibilities

Reservations Management

Oversee the restaurant’s reservation platform (SevenRooms, Resy, or OpenTable) with precision and efficiency

Manage guest bookings, noting special requests, dietary needs, and VIP profiles

Coordinate private dining and large-party inquiries with FOH leadership and events teams

Optimize table flow, minimize no-shows, and maintain a strategic seating plan

Build and maintain a detailed guest database to support personalized service

Guest Relations

Provide polished, concierge-style service across phone, email, and online inquiries

Handle guest requests or concerns with discretion, empathy, and professionalism

Serve as the communication bridge between guests and the FOH team to ensure seamless experiences

Administrative Support

Support the General Manager with document preparation, reporting, and correspondence

Organize meetings, manage schedules, and track departmental initiatives

Maintain organized records of vendor correspondence, guest feedback, and internal documentation

Liaise with vendors, marketing, and event partners as directed

Systems & Training

Ensure all reservation and communication systems are operating effectively

Train FOH staff on reservation and guest communication protocols

Collaborate on special events, seasonal menus, and promotional bookings

Qualifications

Previous experience in reservations or administrative management within fine dining or luxury hospitality

Exceptional written and verbal communication skills

Highly organized with strong multitasking ability and attention to detail

Proficiency in reservation systems (SevenRooms, Resy, OpenTable) and office tools (Google Workspace, Microsoft Office)

Professional demeanor and discretion in handling sensitive information

Preferred Qualifications

Experience supporting hospitality leadership teams

Familiarity with private dining coordination and guest profile management

Understanding of fine dining service standards and guest experience culture

Why Join Sempre Oggi

At Sempre Oggi, you’ll be part of a passionate team dedicated to creating extraordinary dining experiences. We value integrity, collaboration, and a deep respect for hospitality. This is an opportunity to contribute meaningfully to a restaurant that values both precision and warmth in every detail.