Help Desk Manager

Job Description

Job Description

Salary : $120,000 - $140,000

POSITION IS 100% ONSITE IN BATTLE CREEK MI

ORGANIZATIONAL BACKGROUND

Established in August 2016, Basecamp Consulting and Solutions is a dynamic Information Technology (IT) consulting firm committed to delivering results for our clients. Specializing in next-generation IT and digital transformation solutions, Basecamp Consulting and Solutions is dedicated to helping clients achieve success through trust, innovation, quality work, and a steadfast commitment to results.

At Basecamp, we believe in the power of emerging technologies to propel our clients toward their goals. Our focus lies in business and IT modernization, utilizing Cloud solutions, cybersecurity, and cutting-edge application development. We pride ourselves on a team of talented professionals who are passionate about supporting our clients on their journey towards innovative outcomes.

Basecamp Consulting and Solutions is dedicated to pushing the boundaries of IT consulting and we are equally committed to embodying these principles in every facet of our work.

POSITION OVERVIEW

Reporting to the Lead Account Executive, The Help Desk Manager will be the Manager for DOD customer's Registrations helpdesk operations. Monitors, supports, and performs registration processing. Coordinates responses to trouble reports. Supervises help-desk operations.

REQUIRED QUALIFICATIONS

• Active DoD Secret Clearance
• Bachelors degree or Five (5) years relevant experience

Strong experience in DLA Code registration operations or similar federal registration process

experience.