Call Center eService Representative II

Call Center eService Representative II - Jacksonville, FL

Schedule - 9 : 30 am - 6 pm (Mon- Fri)

Saturday (rotation) 8 : 45 am -12 : 15 pm

Role :

Monitor and process electronic messaging systems, mobile messages, bill pay, and new membership applications (through mail and e-service) as needed.

• Monitor and process electronic messaging systems, mobile messages, bill pay, and new membership applications (through mail and e-service) as needed.
• Support Online Application inquiries and manual app reviews as needed.
• Provide trouble shooting assistance for online banking and mobile app.
• Assure that appropriate records / documents are maintained and required reports / documents are accurately prepared and merged into imaging system in a timely manner.
• Assist members and potential members with phone requests; answer questions about products and services; resolve problems that are within their authority to resolve; and refer problems that are beyond their authority to their supervisor, along with their recommendations.
• Identify cross-sell opportunities and offer products and services to members as appropriate.
• Assist and support other departments as needed.

Experience & Skills Required : One year to three years of similar or related experience. Excellent communication skills as well as the ability to analyze member / customer needs. Must possess a friendly and professional demeanor.

Education : A high school education or GED.