Sr. Program Manager, WWRR Planning

Strategic Initiative Leadership

As a key member of the WWRR Planning team, you'll drive strategic initiatives that transform Amazon's returns management landscape. This role uniquely positions you at the intersection of customer experience, operational efficiency, and business growth. You'll have the opportunity to analyze the end-to-end reverse logistics supply chain, identifying substantial cost-saving opportunities while maintaining Amazon's customer-centric focus. Working directly with senior leadership, you'll shape the future of returns management through data-driven decisions and innovative solutions. Your responsibilities will include collaborating with diverse stakeholders to identify, validate, and execute high-impact return reduction initiatives. The role requires deep analytical skills to translate complex operational data and customer behavior trends into actionable insights. You'll communicate these findings through clear, compelling narratives to influence senior leadership decisions. Success in this role demands strategic thinking balanced with tactical excellence. You'll leverage your problem-solving abilities to navigate ambiguous business challenges, manage competing priorities, and build strong cross-functional partnerships. This position offers exceptional growth opportunities through exposure to program management, advanced analytics, and strategic planning - core competencies valued across Amazon. In this fast-paced environment, you'll continuously expand your expertise while driving measurable business impact.

Key job responsibilities :

• Strategic Initiative Leadership
• Analytics & Decision Making
• Stakeholder Management & Communication
• Program Management & Execution

A day in the life :

About the team :

The WWRR Planning team within Returns & Re-commerce focuses on ways we can preserve and create customer value while increasing the velocity of Amazon's cost flywheel. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWRR includes business, product, program, operational, BIE and economist teams, who together manage the lifecycle of returned and damaged products.