Franchise Operations Consultant

Overview

Franchise Operations Consultant for Smoothie King (SKFI) is a brand champion responsible for executing strategic initiatives to drive growth and excellence in operations across a territory of approximately 30-50 franchised locations. The role ensures consistent execution of brand standards, including food safety, product quality, guest service, and store ambiance, and collaborates with Franchisee partners to grow sales and profitability.

Responsibilities

• Develop, coach, and mentor Franchisees; provide business and operational guidance and lead through influence. Secure commitment for corrective actions and act as a partner for Franchisees to achieve success.
• Collaborate with Franchisees to teach and enforce operating procedures, brand standards, P&L, COGS, and labor management; present compelling rationale for following company recommendations.
• Conduct gap analyses between goals and current performance; recommend improvement opportunities based on business planning, operations, guest satisfaction, and marketing effectiveness.
• Lead financial and operational KPI discussions (P&L, COGS, inventory, labor productivity) to track and improve performance; identify opportunities and develop resolution strategies.
• Diagnose barriers to guest experience and store performance; lead goal setting and support development, implementation, and measurement of success.
• Conduct onsite reviews and audits of Franchise stores to ensure adherence to brand standards (Food Safety, Quality, Service, Cleanliness) and operational metrics.
• Monitor guest feedback, reviews, and social media; create and execute action plans to improve guest experience.
• Oversee new store openings within the designed territory, ensuring successful hand-offs and training as needed.
• Coordinate with leadership and legal teams to support standard enforcement across stores.
• Partner with Field Marketing to provide leadership and drive sales, transactions, and new guest acquisition.
• Champion Smoothie King's mission and values; ensure alignment across the Franchise system.
• Plan travel efficiently and use systems / tools to execute effective visits.

Qualifications

What We Offer

Join our team for an unusually fun work environment with an upbeat atmosphere and great team members. Our core values are : We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish. We offer a comprehensive benefits package, free smoothies, flexible schedules, team activities, and opportunities for growth.

Our Mission : Inspire people to live a healthy and active lifestyle. Our Vision : We make the world a better place by nourishing healthy habits. Our Values : Do the Right Thing; We Are Better Together; Live the Mission; Keep Evolving; Focus and Finish.

We are proud to be an equal opportunity employer. If you require assistance applying, please contact our Human Resources Department.

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