Windows PC Technician

Overview

Tantus Technologies, Inc. (Tantus) - recognized by the Washington Post as a Top Workplace - is seeking a Tier II PC Technician to join our Service Desk Team. Our Service Desk Technicians provide expert, quick, collaborative, and professional Tier 2 technical support to scientists and administrative staff in an active environmental health research setting. In this role, you will serve as the customer's primary point of contact and escalation point for incidents and service requests. You will install, configure, troubleshoot and resolve or escalate incidents and service requests related to hardware and software, websites and network access, remote access via VPN and Citrix, hardware / software roll-outs and refresh efforts, printers, instrument-attached devices, mobile devices, VOIP phones, conference room equipment, and security compliance. Service Desk Technicians follow relevant standard operating procedures (SOPs) and work within agreed service levels. Successful applicants can demonstrate their capacity to establish productive working relationships and effective communication with end users and teammates and to contribute ideas in support of quality and continual improvement goals.

• US Citizenship and the ability to obtain a public trust.
• This position requires the candidate to be on-site 5 days a week in Durham, North Carolina.

What You'll Do

Required Knowledge and Skills

Abilities

Nice to Haves

1000) community of Windows PC users