Membership Manager

Membership Manager

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary

The Membership Manager is responsible for the day-to-day oversight of membership operations and supporting the Membership Director in achieving the club's membership sales goals. This role manages the membership sales process, ensuring accurate record-keeping, and providing direction to the Membership Coordinator. The Membership Manager has significant discretion and exercises independent judgment in driving sales and maximizing the overall member experience. The Membership Manager actively engages with current and prospective members to promote the value of club membership, assists with upgrades, and ensures a high level of member satisfaction.

Reporting Structure

Reports to the General Manager

Day to Day

• Develops and implements membership sales by executing targeted strategies to attract members, ensuring alignment with club objectives.
• Engage with prospective members to assess their needs, present tailored membership options and build a robust pipeline of qualified leads.
• Lead membership upgrades by proactively reaching out to current members to promote higher-tier memberships that align with their interests and lifestyle.
• Build and sustain meaningful relationships with current members by anticipating their needs, providing exceptional service and encouraging active participation in club activities.
• Implement and sustain structured 30 / 60 / 90-day follow-up campaigns to drive new member engagement and referral opportunities.
• Ensure accurate records of all prospects and members, leveraging the membership database and CRM system.
• Represent the club at events and community initiatives to promote membership growth.
• Represent the club at community events to increase visibility, attract potential members, and strengthen community relations.
• Oversee the planning and executing new member orientations and club events, ensuring a welcoming, informative, and engaging experience for all attendees.

Additional Duties

About You

Required

Physical Requirements

Work Schedule

What We Offer

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, andif you're in a non-exempt rolehours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes :

Want to learn more? Visit www.invitedbenefits.com for full details.

Invited is an Equal Employment Opportunity Employer