Engagement Director, Medical Devices

About Us :

Founded in 2021, Axion Ray is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting-edge AI-powered platform empowers manufacturers to swiftly identify, thoroughly investigate, and effectively resolve quality issues while simultaneously elevating customer experiences and outcomes.

As trailblazers in end-to-end quality intelligence, we're setting new industry standards. Our innovative approach enables industrial, aerospace, consumer, and medtech manufacturers to harness the power of quality and post-market data, driving down costs and boosting business performance.

Our vision extends beyond mere problem-solving; we're committed to reshaping the future of manufacturing. By seamlessly integrating advanced AI technology with deep industry expertise, Axion Ray is paving the way for smarter, safer, and more efficient production processes across diverse sectors.

Backed by leading investors, including Bessemer Venture Partners, Amplo, Boeing, and RTX Ventures, Axion Ray is poised to lead the quality revolution in manufacturing.

About the Role :

We are seeking an Engagement Director who will lead day-to-day delivery and execution across Axion's MedTech accounts. This individual will manage enterprise-scale deployments, ensure strong customer adoption, and act as a trusted advisor to operational and executive stakeholders.

You'll sit at the intersection of strategy, technology, and delivery, translating Axion's AI insights into real business outcomes for our clients. As a core member of the MedTech pod, you'll partner closely with Solutions Managers, Deployment Leads, Product, and Data Science to ensure that every engagement delivers measurable value. The ideal candidate brings consulting rigor, operational savvy, and a hands-on approach to problem-solving within complex enterprise environments.

Key Responsibilities :

• Lead end-to-end customer deployments, from discovery through rollout, ensuring delivery excellence and adoption across client teams.
• Serve as the primary point of contact for customer stakeholders, driving alignment, managing expectations, and ensuring high satisfaction.
• Translate client goals into actionable plans that leverage Axion's AI platform to improve product quality, reliability, and speed to resolution.
• Partner cross-functionally with Product and Engineering to identify opportunities for platform improvements based on customer feedback.
• Support the Senior Engagement Director and Head of Medical Devices in account expansion, renewal strategy, and delivery governance.
• Mentor Deployment Leads and Associates to build delivery capability and support team growth within the MedTech vertical.

Requirements :

Who You Are :

You're a builder and operator who thrives in fast-moving, high-accountability environments. You take pride in getting things done - thoughtfully, efficiently, and without drama. You're energized by ambiguity, skilled at bringing clarity, and comfortable flexing between strategy and execution.

You value feedback - giving it, receiving it, and acting on it - and you see collaboration as a competitive advantage, not a burden. You're low-ego but high-agency : you care about winning as a team more than being right individually. You move quickly, communicate directly, and make decisions grounded in impact and data.

You don't need constant direction - you create momentum. You take ownership for outcomes, and you expect the same from those around you.

How We Operate :

We move fast, work smart, and hold ourselves to a high bar. Axion Ray isn't a 9-5 - it's a place for people who take pride in their craft and are motivated by meaningful work. We respect time off and boundaries, but we're also realistic : hard problems sometimes require weekend pushes or late-night thinking sessions. We support that balance - intensity with respect for recharge.

We stay highly collaborative and connected throughout the day - much of our communication happens over Slack. We move quickly, share feedback often, and keep discussions open so decisions and context flow freely. If you value crisp communication, rapid iteration, and a steady hum of collaboration, you'll fit right in.

We :

If you want to help shape a company redefining how manufacturing operates - and you thrive in a culture that rewards ownership, speed, and candor - you'll feel at home here

What We Offer :

Ready to drive the future of manufacturing with AI? Apply today to join our team and help us build the category-defining platform for quality intelligence.

Axion Ray is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.