IT Service Desk Technician

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DEPARTMENT OVERVIEW :

The Information Technology department provides strategic direction and day-to-day IT operational, software and emerging technology supporting the Red Sox, Fenway Sports Management, the Red Sox Foundation, and FSG Real Estate. Responsibilities include support for corporate and ballpark infrastructure, systems architecture, networks, computer and auxiliary operations, desktop support, data and cyber security, and broadcast cabling and related infrastructure. Provides applications development and support for corporate systems, MLB Ballpark and fan engagement apps, and systems and data architecture.

POSITION OVERVIEW :

The IT Service Desk Technician acts as the face of IT and serves as the primary interface between the Boston Red Sox employees and the IT Department. The ideal candidate will demonstrate adaptability, exceptional customer service, strong written and verbal communication skills, and the ability to build trustworthy relationships with employees, vendors, and guests. This role requires a blend of interpersonal skills, technical proficiency, and a collaborative spirit. Success in this position also depends on organizational skills, attention to detail, effective time management, and self-motivation.

The hourly rate range for this role is $20-$25.

RESPONSIBILITIES :

• Monitor the IT Service Desk queue and resolve Level 1 and Level 2 tickets in accordance with established SLA policies.
• Execute IT tasks related to employee onboarding, offboarding, and job changes, including PC imaging and configuration.
• Perform administrative tasks in Active Directory and Office 365.
• Manage hardware and equipment orders (e.g., mobile devices, computers) and reconcile expenses.
• Administer enterprise applications and services, such as cloud storage and mobile device portals.
• Serve as an IT Lead on Duty during the baseball season, covering an average of two games per month, including nights and weekends.
• Contribute to the continued growth of support services, including contributing to the IT knowledge base by creating documentation and instructional materials.

CHARACTERISTICS / QUALIFICATIONS :

At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We're committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.

Too often, job seekers don't apply to positions because they don't meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we've been looking for.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military / veteran status, ancestry, sexual orientation, gender identity / expression or protected genetic information.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.