Software Support Engineer, New Grad (Remote)

Software Support Engineer, New Grad (Remote)

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Job Summary :

Canonical, a leading provider of open source software and operating systems, known for Ubuntu, is hiring a Software Support Engineer. The role involves resolving complex customer issues related to Ubuntu and other open source software, maintaining relationships with various teams, and participating in upstream communities.

Responsibilities :

• Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software.
• Maintain close relationships with Canonical's Field, Support, and Product Engineering teams.
• Participate in upstream communities.
• Develop bug fixes, backport patches, and collaborate with upstream projects for inclusion.
• Review code produced by other engineers.
• Exercise good judgment in technical methods and techniques.
• Prioritize tasks and manage time effectively.
• Participate in team discussions to improve processes, tools, and documentation.
• Maintain clear, technical, and concise communication.
• Work remotely with up to 10% international travel for meetings, events, and conferences.

Qualifications : Required :

Preferred :

Company :

Canonical, the publisher of Ubuntu, provides trusted open source solutions for enterprises. Founded in 2004, headquartered in London, UK, with 1001-5000 employees. Canonical offers H1B sponsorships and is currently in the Late Stage of hiring.

Additional Information :

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