Product Manager II - Member Experience (Growth)

Job Description

Job Description

Our mission : to eliminate every barrier to mental health.

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for an experienced growth product manager to drive conversion in our member funnel. Reporting to the Director of Product, Member Experience, you will collaborate with a cross-functional team to continuously improve the member experience and conversion to care for eligible Spring Health members.

Please note that this is a hybrid role based in New York City , with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue.

What you'll be doing :

• Contribute to our mission to eliminate every barrier to mental healthcare for our members.
• Identify, test, and deliver optimizations aimed at increasing conversion of eligible Spring Health members to active engagement in care, with a focus on top-of-funnel.
• Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints.
• Develop deep relationships with cross-functional partners (Design, Engineering, Data Science, Marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute, and launch valuable and high-quality experiences across both web and mobile platforms.
• Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.
• Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

What success looks like in this role :

What we expect from you :

Preferred qualifications :

The target base salary range for this position is $133,440 - $166,800 , and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health :

Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health : Our Values

Our privacy policy : https : / / springhealth.com / privacy -policy /

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.