Business Operations Associate

Life is too short to work with jerks.

Join our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our ecosystem is rooted in our five core values : Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.

We are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other. NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife, VSP, and Zurich. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.

If you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let's drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile.

Summary :

The Business Operations Associate plays a key role in ensuring the accuracy, efficiency, and timeliness of agent commissions, billing, and payment processes. Reporting to the Business Operations Lead, this position supports the daily execution and continuous improvement of the company's core operational workflows.

This individual will collaborate closely with the Operations, Sales, and Finance teams to ensure that incentive payouts, agent commissions, client billing, and payment files are processed accurately and on schedule. The role requires strong attention to detail, comfort working with data, and the ability to maintain organized documentation and clear communication across departments.

The ideal candidate is someone who enjoys working in a fast-moving, positive environment and takes pride in delivering high-quality, consistent results. This role is a great opportunity for someone eager to learn, grow, and contribute to a team that values collaboration, innovation, and operational excellence.

Key Responsibilities :

Commissions & Incentives

• Prepare and process incentive and commission payouts in alignment with established schedules and company policies.
• Maintain and update the commission payout calendar, tracking timelines, approvals, and dependencies.
• Validate data from CRM and financial systems to ensure payout accuracy and consistency.
• Support the reconciliation of payments against sales records and resolve discrepancies promptly.
• Assist in improving reporting, automation, and documentation within the commissions function.

Billing & Payment Processing

Operations Support & Reporting

Qualifications

NCD Benefits

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