Senior Customer Service Officer

About the Job

Transwa is the regional division of the Public Transport Authority (PTA) and a direct provider of public transport services that connect 240 destinations across the state, from Kalbarri in the North to Augusta in the South West and Esperance in the South East.

About the role

Are you looking for a challenging and rewarding part-time position? Transwa is seeking a motivated and customer-focused individual to join our Reservations Team in a senior role to contribute to the smooth operation of rail and road coach travel across Western Australia.

Your mission. Helping people get where they need to go by making rail and road coach travel bookings, issuing tickets, and providing friendly, accurate information over the phone, email, or face-to-face at our Ticketing Counters. You’ll handle customer complaints, resolve booking issues, and keep payments balanced. Plus, you might mix things up with some weekend or public holiday shifts and even support our team in different locations.

If you have a passion for helping customers, strong problem-solving skills, and the ability to juggle tasks with a smile, we want to hear from you. Effective communication skills, the ability to handle tricky situations with ease, and proficiency in Microsoft Office are key. If you’re ready to bring your energy and make a real difference in metropolitan travel across WA, come join us—we can’t wait to meet you.

About You

To excel in this role, you should possess :

• Proven experience in delivering effective information services in a frontline customer focussed environment.
• Good interpersonal and communication (written and verbal) skills, including demonstrated conflict resolution skills.
• Sound numerical, calculation and problem-solving skills and relevant cash handling experience.
• Proven ability to manage time, prioritise tasks and meet deadlines

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear : safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

This is a permanent part-time opportunity, based in Midland, working 50 hours per fortnight . The position is available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent (part-time or full-time) that may arise within the next 12 months.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact Geoff Dyer, Reservations Operations Coordinator on (08) 9326 3264 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email ramshelpdesk@bigredsky.com

How to Apply

Applicants are requested to provide the following :

Outlines your relevant experience and suitability in relation to selection criteria 1 to 4 as detailed in the Job Description Form, and

Applicants are requested to apply online using the ‘Apply for Job’ button at the top / bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.

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