JH Shift ManagerJava House • Carmel, IN, US

JH Shift Manager

Java House • Carmel, IN, US

30+ days ago

Job type

Full-time

Part-time

Job description

Job Description

JAVA HOUSE SHIFT MANAGER - CARMEL AREA

At Java House, we’re known for having amazingly smooth coffee, a great atmosphere, and excellent customer service. We’re looking for individuals whom want to work for an organization where upward mobility and growth is unlimited.

Part-time & Full-time
Cafe Location :  Clay Terrace, Carmel Clay Library and Midtown
Pay :  $13 / hour + Tips
Job Type :  Non-Exempt

HIGHLIGHTS / OPPORTUNITIES

In-depth training and development program

Discount on Java House coffee and other items

Coffee on us while on shift

Accrued PTO

Upward mobility at a growing company

Internship opportunities

PRIMARY RESPONSIBILITIES :

The successful candidate’s responsibilities will include, but not be limited to :

Craft coffee, tea, or food items based on customer order

Manage small team of Baristas on shift by ensuring Barista team is setup to provide Java House experience for customers

Assist in handle escalated customer interactions

Provide an energetic and uplifting experience for team and customers

Educate and inform customers of differences between roasts, types of coffee, and other product

Operate and manage cash register and card payment systems

Effectively communicate with coworkers and customers

Cash handling – consolidating tips into the cash drawer, counting, and balancing the cash drawer after each shift, recognizing counterfeit moneys

Equipment troubleshooting – should be knowledgeable about all equipment used, and capable of basic troubleshooting

Complaint resolution – handling guest feedback in a productive and positive way

Product integrity – managing the rotation, expiration, and changing over of all products to ensure all product is excellent

Upholding Java House policies and procedures

Inventory Management

Managing Labor – ensuring shift is running smoothly and working through all priorities (including but not limited to customer support, cleaning, cash management, inventory management, additional store manager direction, etc)

MINIMUM QUALIFICATIONS :

Maintain regular attendance

Availability to work flexible hours that may include early mornings, evenings, weekends, nights and / or holidays

Meet store operating policies and standards

Engage with and understand our customers

Available to perform many different tasks within the store during each shift

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

Ability to understand and carry out oral and written instructions

Ability to build relationships

Strong interpersonal skills

Ability to work as part of a team

Ability to work in fast-paced environment

Java House is an equal opportunity employer committed to hiring a diverse work team.

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Manager Shift • Carmel, IN, US

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