Patient Experience Partner (Barnes-Jewish Hospital)

Job Title

Are you interested in advancing the human experience in the BJC HealthCare system? The focus of this role will be on the patient, patient family and the employee, (interaction experience), project facilitation and coaching / mentoring team members at Barnes-Jewish Hospital.

Full-time Monday - Friday on site position 8 : 00 a.m. -5 : 00 p.m. with some flexibility based on needs.

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

Role Purpose

Provides proactive service excellence and recovery leadership directly connected to the support of the strategic business initiatives of the organization. Using data and patient experience comments the Partner mentors unit and department leaders, physicians and team members in establishing and hardwiring the core values, CONNECT Communication model, best practices and the six strategic lenses of the Patient Experience Framework. This position works collaboratively with the Patient Experience team, Patient, Family and Community Advisory Councils (PFCAC)s, senior leadership, staff and providers. Primary focus of this role is to providing coaching, training, and facilitation of the unit and department level patient experience strategy within the Patient Experience Framework. This role must take the Beryl BOK (Body of Knowledge) course within the first year of hire.

Responsibilities

• Prepares and presents oral and written coaching plan progress reports and makes recommendations to management for appropriate new initiatives to address service levels of employees and physicians
• Collects, analyzes, and interprets data in all six strategic priorities for the operating units of BJC as it relates to the Patient Experience and our BJC Values
• Coaches and mentors staff, managers, directors, and physicians on strategies to improve patient experience.
• Deploys project management strategies to support service initiatives.
• Designs and deploys coaching / learning interventions on performance requirements and monitors progress.

Minimum Requirements

Education Bachelor's Degree - Bus / HC Admin / Nursing / related Experience

Preferred Requirements

Education Master's Degree Experience 2-5 years Supervisor Experience 2-5 years Licenses & Certifications CPXP Certification

Benefits and Legal Statement

BJC Total Rewards At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer