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Cashier I- Business Operations Division

Cashier I- Business Operations Division

State of OklahomaOklahoma City, OK, US
2 days ago
Job type
  • Full-time
Job description

Cashier I- Business Operations Division

Agency : 695 OKLAHOMA TAX COMMISSION

Supervisory Organization : Banking Operations

Job Posting End Date : Applications will be accepted until 11 : 59 PM on the day prior to the posting end date above.

Job Type : Regular

Salary : $42,500.00

Why You'll Love It Here!

Transparency. Fairness. Compliance. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees :

  • Generous state-paid benefit allowance to help cover insurance premiums.
  • A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
  • Flexible spending accounts for health care expenses and / or dependent care.
  • A Retirement Savings Plan with a generous match.
  • 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
  • 11 paid holidays a year.
  • Paid Maternity leave for eligible employees.
  • Employee discounts with a variety of companies and vendors.
  • A Longevity Bonus for years of service.

Job Summary

The Cashier is the point of contact for taxpayers seeking to make payments on their accounts. They are primarily responsible for accepting tax payments. Daily contact involves communication with taxpayers and other agency staff via phone calls, electronic communications, and walk-up windows.

Duties and Responsibilities

  • Handling cash and various payment transactions
  • Maintaining cash register receipts and transaction paperwork for each taxpayer
  • Issuing, verifying, and maintaining inventory
  • Balancing currency and coin in cash drawers at the end of the shift
  • Monitoring email box and answering banking line to assist taxpayers with payment information.
  • Contacting taxpayers for failed ACH payments
  • Processes COP / MFF / AVI / AVM requests for stamps and decals
  • Perform daily deposit reconciliation, identify and resolve any outages
  • Reviewing and filing daily reports from banking institutions and tax system
  • Tests scenarios for system changes, service packs and upgrades
  • Other similar duties as assigned
  • Complexity of Knowledge, Skills, and Abilities

    Knowledge of :

  • Modern office methods and procedures, including computer technology related to accounting systems.
  • Basic accounting methods and principles and business arithmetic
  • Basic knowledge of tax types and policies
  • Forms and methods used to report taxes
  • Skills in :

  • Strong mathematical and computer skills
  • Excellent verbal communication
  • Attention to detail
  • Interpersonal skills
  • Active listening
  • Ability to :

  • To perform mental arithmetic accurately and quickly
  • Provide excellent customer service, even under the most stressful conditions.
  • Be discreet and understand the importance of customer confidentiality.
  • Establish and maintain effective working relationships with others.
  • Ability to work in a fast-paced, stressful environment.
  • Read, interpret, and apply basic tax laws and policies
  • Use computers and applications such as MS Excel in reviewing, analyzing, and calculating tax liabilities.
  • Understand various types of business records and documents.
  • Exercise independent judgment and provide prompt service.
  • Maintain a positive attitude with a passion for providing a successful experience for taxpayers.
  • Communicate effectively, both orally and in writing, and with difficult or irate customers
  • Minimum Qualifications

  • High school diploma or equivalent
  • PLUS, one (1) year of cash handling experience
  • Preferred Qualifications

  • One (1) year of bank teller and customer service experience
  • Physical Demands

    Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without the use of aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level.

    Special Requirements

    Oklahoma Tax Commission's normal work hours are Monday through Friday, 7 : 30am to 4 : 30pm. This schedule may require minor flexibility based on the needs of the agency.

    The primary work location will be on-site at the Oklahoma Tax Commission. Occasionally, telework may be requested based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work on-site with occasional telework at an off-site location, generally in the applicant's home. To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check.

    Equal Opportunity Employment

    The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

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