Defense Red Switch Network (DRSN) Technician

Job Description

Job Description

Education and Experience :

High school diploma or equivalent and 7 years’ experience, or Associate’s degree and 3 years experience, or Bachelor’s Degree in telecommunications, electronics, or information systems technology and one year experience

This position requires DoDI 8570.01-M IAT Level II certification. Must have CompTIA Security+ CE.

(Preferred) Certified for Command and Control Switching Systems (CCSS) operation and Maintenance Functions.

Responsibilities

Provide organization-level maintenance, scheduled, unscheduled, preventive, and corrective maintenance for all DRSN equipment, hardware, software / firmware, and / or Original Equipment Manufacturer (OEM).

Operate all DRSN equipment, to include operation, maintenance, and administration of all DRSN hardware and software.

Perform database management of the switch to include database modification, report creation, documentation, backup, and audit of files.

Develop and maintain operational status reports.

Perform periodic rekey of cryptographic equipment.

Maintain a Master Station Log of site operations.

Assist with Secure Video Teleconferencing support.

Set up secure and non-secure voice and data communication systems, including VoIP and PBX systems.

Maintain and repair CCSS equipment, such as switches, routers, modems, and other networking devices.

Monitor and analyze CCSS system performance, identifying and resolving issues as needed.

Collaborate with other technicians and engineers to design and implement new CCSS systems and upgrades.

Update the equipment database to help ensure inventory is kept up to date.

Ensure the ticketing system is kept up to date on DRSN trouble tickets for problem / resolution in order to exceed customer repair requirements.

Responsible for incoming calls and transferring calls to other individuals.

Respond to client service requests in a timely and professional manner, providing excellent customer service.

Perform other duties as required.

Skills :

Current knowledge and experience in the field of information and telecommunications systems and managing switching, transmission, and data networks.

Fluent in reading, writing, and speaking the English language, to include the ability to understand electronic and technical data, schematics, and diagrams in accordance with DoD Standards.

Familiarity with MS Office programs.

Strong customer service and end user equipment support skills and strong written and oral communications required.

Can skillfully document operations and processes; can work independently to solve problems yet knows to ask for help.

Exceptional organizational skills, meticulously detail oriented.

Clearance Level / Citizenship

Must possess a valid Top Secret

Must possess a current valid driver’s license.

Must be authorized to work in United States and live within 2 hours of Fort Meade, Maryland

Location : Fort Meade, Maryland