NY IME Operations Manager

Operations Manager

Oversee and ensure the overall profitability of the regional operations center. This includes but is not limited to reaching and exceeding financial & referral goals, properly managing staffing efficiencies throughout the team, managing performance expectations & improvements for existing staff. Present management with regular reporting on any topic requested by the management team.

Dane Street's success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

Major Duties & Responsibilities

Driving Revenue Growth

• The Operations Manager drives revenue growth by delivering excellent customer service.
• This includes meeting scheduling best practices and turnaround time requirements.
• Ensuring the timely delivery of high quality reports.

Optimizing Physician Cost

Manage Staff Performance and Capacity

Client Interaction

Responsible for the overall production, performance, and quality of the assigned region.

Oversee the deposition process at the request of the client or defense counsel.

Other duties & special projects, as assigned and based on business needs.