Clerical Assistant 3

THE POSITION

Begin a new and rewarding career that allows you to interact with people and make a positive difference in the lives of others! The Department of Health is seeking a hardworking and energetic Clerical Assistant 3 to join our team in the Division of Vital Records within the Bureau of Health Statistics and Registries. Apply today and experience the satisfaction of public service!

DESCRIPTION OF WORK

In this position, you will support the bureau's mission to administer the vital events registry by providing customer service within the communications center. Your work will involve responding to telephone inquiries from the public, funeral directors, physicians, hospital records staff, coroners, and other parties requesting information on accessing services related to issuing certified copies of vital records or vital events data. You will provide information, identify and define problems, and find resolution alternatives sufficient to meet caller needs effectively. Some of your duties will include determining the best methods to meet callers' needs, recording calls into software applications, and completing daily production report. Additionally, you will operate office equipment safely and utilize various specialized computer programs.

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information :

• Full-time employment
• Work hours are 10 : 30 AM to 6 : 30 PM, Monday - Friday, with a 30-minute lunch.
• This position will have two weeks minimum of mandatory on-site training.
• Telework : You may have the opportunity to work from home (telework) part-time up to two days per week. You may also be required to work onsite as dictated by operational and training needs.. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in New Castle. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary : In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Other Requirements :

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION