The Patient Services Representative I (PSR I) is the first point of contact for patients and plays a key role in creating a welcoming, professional, and supportive environment.
This entry-level role supports patient check-ins, answers questions, maintains the waiting area, and assists Phlebotomists during breaks.
The position also offers training in phlebotomy, providing opportunities for skill development and career growth within the company.
The PSR I ensures patient confidentiality, accuracy, and high-quality customer service.
Requirement / Must Have :
bility to assist patients with care, compassion, and professionalism.
Willingness to learn phlebotomy skills.
High level of customer service experience.
High school diploma or equivalent.
Keyboard / data entry experience.
Experience :
1-2 years of customer-facing service (retail, home health aide, or similar).
No prior phlebotomy experience required.
Responsibilities :
Greet patients, assist with check-ins using kiosks or handheld tablets.
Provide clear explanations and support to patients.
Maintain a clean, safe, and professional waiting area.
ssist with workflow when phlebotomists are unavailable.
Learn and perform specimen collection once trained.
Follow established procedures for clinical and forensic specimen handling.
Maintain required records and documentation.
Demonstrate organizational commitment and a positive, professional image.
Should Have :
Strong interpersonal skills.
Compassion and patience.
Willingness to learn new skills.
Skills :
Customer service.
Communication.
Data entry and basic computer skills.
Qualification and Education :
High school diploma or equivalent.
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Phlebotomist • Port Charlotte, FL, United States
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