Associate Practice Manager

Associate Practice Manager

The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards.

Associate Practice Managers supervise clinical and non-clinical team members, support operational initiatives, drive their team towards achieving patient satisfaction and clinical outcomes measured via a variety of metrics, and generally ensure the clinic is running smoothly and in a timely manner on a daily basis.

Core responsibilities include :

• Staff Management and Development
• Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the values and service behaviors at all times
• Clinic Operations
• Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all standard operating procedures are followed
• Ensure that we are providing an unmatched patient experience and provide service recovery as needed
• Drive results for patients in Oak Street Healths care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed. Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics
• Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows
• Ensure our patient scheduling processes are executed efficiently
• Oversee our clinical and community areas, including handling any building-related issues in partnership with our facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours
• Use Oak Street Healths proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows
• Leadership and Community Engagement
• Partner with the center medical director and associate outreach manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center

Other duties as assigned. This role reports to the lead director, regional operations or executive director, regional center leadership (depending on location) and has an opportunity for advancement.

What were looking for :

Required :

Strongly preferred :

Preferred :

Other skills :

Anticipated weekly hours : 40

Time type : Full time

Pay range : $46,988.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :