Technical Manager - Network Operations Center - Ashburn, VA

Technical Manager - Network Operations Center - Ashburn, VA

Attention Military Affiliated Job Seekers : Our organization works with partner companies to source qualified talent for their roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Job Description : Manages and develops network operations activities. Evaluates ongoing and future infrastructure needs; and recommends changes. Oversees the day-to-day performance and activities of the team, including Network Engineers / Network Administrators to ensure service quality and network efficiency. Develops and implements department strategic plans, processes, and procedures; and enhances the integration between the team and other departments. Manages the budget and leads improvements and growth to the network operations processes and capabilities. Ensures changes to the network infrastructure plans. Improves customer service; provides expert guidance; and ensures the correct technical teams are involved. Comprehensive knowledge of the field's concepts and principles. Leads and directs the work of other employees and has full authority for personnel decisions. Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.

Responsibilities :

• Provides oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations.
• Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders.
• Provides in-depth operational analysis of the CBP Network and recommendations for IT alternatives in support of strategic modernization efforts.
• Responsible for the management of network performance and end-to-end service quality for the CBP Network infrastructure.
• Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs.
• Lead and participate in the assessment and selection of the network performance and management tools / systems for existing and new network technologies and services.
• Provides support to end users, operations personnel, and Government program managers.
• Monitors and responds to hardware, software, and network problems.
• Provides the routine testing and analysis of all elements of the network facilities.
• Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.
• Troubleshoots network systems when necessary and makes improvements to the network.
• Provide and support tools enhancements.
• Perform software and security patching.