Dispatch Associate

Pleasant Hill / Concord, CA (Contra Costa County)

POSITION : Dispatch Associate, Full-Time or Part-Time

POSITION SUMMARY : We're hiring a Dispatch Associate that will be u nder the supervision of the Communications Supervisor. The Dispatcher is responsible for receiving and dispatching emergency and non-emergency calls to all field units staffed by Emergency Medical Technicians and Paramedic resources utilizing a Computer Aided Dispatch (CAD) system.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
• Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
• Dispatches and maintains radio communications with BLS and ALS units.
• Monitors and documents response times of units.
• Utilizes and maintains professional communications skills with all employees and customers including patients, facilities, and public service agencies.
• Completes and submits daily status reports regarding unusual incidents to Communications Supervisor.
• Monitors system performance and communicates system demands to field employees.
• Adhere to all company policies and procedures.
• Assists in the collection of data for patient billing purposes.
• Periodically ride a shift on an ALS ambulance, QRV, fire engine, paramedic engine, or ladder truck.

MINIMUM QUALIFICATIONS :

Why Choose AMR ? AMR is one of Global Medical Response 's (GMR) family of solutions. Our G MR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com / Careers .

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range : $29.41 - $39.99 DOE (This rate applies to 12-hour shift and average 42 hours per week)

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