Field Service Engineer

Summary

The Field Service Engineer will be directly responsible for interfacing with customers and handling all aspects of assigned projects.

Essential Duties and Responsibilities :

• Install and / or repair equipment, hardware and software at customer sites
• Interface with customers during all aspects of your assigned projects including but not limited to the design, manufacturing, buy-off, installation and plant support phases of projects.This includes providing all customer required documentation and providing and maintaining project schedules.
• Train customers on how to use equipment and hardware
• Troubleshoot existing equipment during service calls
• Interact with customers to determine best solutions for problems that arise
• Assist in the specification and procurement of purchased components for machine builds
• Provide technical support to build personnel during the manufacturing of equipment
• Communicate daily with Production Manager to discuss progress and open issues
• Maintain an open issue list and explain steps being taken to resolve said issues
• Follow all safety procedures set by company and customers that you visit
• Other duties and responsibilities that management may deem necessary.

Required Skills & Experience :

Travel Requirements :

Benefits :

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