Communications Operator (Overnight Shift)

Meade County Communications Operator (Overnight Shift) Department :

• Communications / 911 Posting : #25-11 Posting Type : Internal & Open Announcement Closing Date : Open Until Filled Starting Wage : $23.19 hour - Non-Exempt                          Wage Grade 14                           Full Time Position with Benefit Package                                                                       JOB SUMMARY This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel.
• MAJOR DUTIES Answers emergency and non-emergency calls using computerized equipment; identifies the nature of the incident, determines the proper response, and dispatches the correct agency or agencies.
• Operates, monitors, answers, and dispatches for multiple radio frequencies for Police, Fire Department, EMS, and other agencies, updates responders with new information.
• Researches, retrieves, and communicates information related to warrants, addresses, name records, phone records, and vehicle records using a computer aided dispatch (CAD) system.
• Queries, enters, clears, or cancels wanted persons, drivers license, criminal history, vehicle, gun, and stolen article records in the national criminal database.
• Provides emergency medical prearrival instructions to callers and patients.
• Maintains and updates call logs.
• Performs related duties.
• KNOWLEDGE REQUIRED BY THE POSITION Knowledge of emergency communications principles and practices.
• Knowledge of NCIC policies and procedures.
• Knowledge of emergency dispatch procedures.
• Knowledge of radio and telecommunications equipment.
• Knowledge of CAD system functions and maintenance.
• Skill in the use of computers and job-related software programs.
• Skill in making decisions in high pressure and emergency situations.
• Skill in public relations.
• Skill in interpersonal relations.
• Skill in oral and written communication.
• Skill in critical thinking, decision-making, and conflict resolution.
• SUPERVISORY CONTROLS The Communications Supervisor assigns work in terms of general instructions.
• The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the results.
• GUIDELINES Guidelines include NCIC guidelines, relevant state and federal regulations, training guidelines, and county and department policies and procedures.
• These guidelines are generally clear and specific but may require some interpretation in application.
• COMPLEXITY / SCOPE OF WORK The work consists of related emergency communications duties.
• The necessity of responding to unforeseen and emergency situations contributes to the complexity of the work.
• The purpose of this position is to receive calls emergency and non-emergency calls and to dispatch emergency service personnel as appropriate.
• Successful performance contributes to the efficient and effective response to emergency and life-threatening situations.
• CONTACTS                                                         Contacts are typically with department personnel, representatives of emergency services agencies, and the public.
• Contacts are typically to give or exchange information, resolve problems, provide services, and motivate people.
• PHYSICAL DEMANDS / WORK ENVIRONMENT The work is typically performed while sitting at a desk or table.
• The work is typically performed in a communications center.
• SUPERVISORY AND MANAGEMENT RESPONSIBILITY None.
• MINIMUM QUALIFICATIONS Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to a high school diploma.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship / internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain CJIS and NCIC certification.
• Possession of or ability to readily obtain appropriate CPR certification.
• Possession of or ability to readily obtain state 911 and emergency medical dispatch certification.
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