Operations Manager
Robert HalfAyer, MA, United States16 days ago
Job type
- Full-time
Job descriptionOversee daily administrative operations including scheduling, reporting, and documentation. Coordinate with internal departments to ensure alignment on operational goals. Manage vendor relationships and supply ordering for office needs. Maintain compliance with company policies and industry regulations. Lead, coach, and develop a team of administrative and call center personnel. Foster a positive and productive work environment. Collaborate with senior leadership to identify and implement process improvements. Proven experience in operations management, preferably in a customer service or call center environment. Strong leadership and team management skills. Excellent organizational and multitasking abilities. Proficiency in Microsoft Office Suite and CRM systems. Strong communication and problem-solving skills. Experience in the energy, fuel delivery, or logistics industry. Familiarity with dispatch systems or customer service platforms.
Position Summary :
We are seeking a highly organized and proactive Operations Manager to lead and oversee the daily operations of our call center and manage a variety of administrative functions. This role is critical to ensuring smooth internal processes, exceptional customer service, and operational efficiency across departments.
Key Responsibilities :
Call Center Oversight
- Supervise call center staff, ensuring high levels of customer service and responsiveness.
- Monitor call metrics and performance KPIs; implement improvements as needed.
- Develop and maintain training programs for call center representatives.
- Handle escalated customer issues and ensure timely resolution.
Administrative Management
Team Leadership & Collaboration
Qualifications :
Preferred Experience :
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Operation Manager • Ayer, MA, United States
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