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Technical Support Analyst

Technical Support Analyst

Visionaire PartnersBraintree, MA, United States
15 days ago
Job description

IT Support Specialist

We’re seeking a proactive IT Support Specialist to provide technical support across multiple locations. If you enjoy troubleshooting and working hands-on with technology, this is a great opportunity to grow your career.

Responsibilities :

  • Provide 60% in-person and 40% remote (phone, email, chat) support.
  • Participate in a weekly help desk rotation (8 hours).
  • Troubleshoot and resolve Level I hardware, software, and network issues.
  • Escalate Level II / III issues as needed.
  • Update the ITSM ticketing system and confirm issue resolution.
  • Collaborate with IT security, infrastructure, and applications teams .
  • Follow and enforce IT security policies .
  • Contribute to knowledge-base documentation .
  • Handle multiple support tasks and projects efficiently.

This 6-month contract-to-hire role primarily supports regional offices with occasional travel to other locations. Some projects may require out-of-state travel . Expect on-call duties, some weekend work, and 3-5 hours of overtime per week .

Benefits :

  • 401k with employer match
  • Medical, dental, vision insurance
  • Life & disability coverage
  • Flexible spending accounts
  • Additional supplemental benefits

    • Requirements :

  • 1+ years of tech support experience (or 2+ years without IT degree / certifications).
  • Proficiency in Windows, MS Office, Active Directory, and networking .
  • Experience imaging, configuring, and troubleshooting PCs .
  • Knowledge of email security and encryption tools .
  • Strong customer service, communication, and documentation skills .
  • Flexible with on-call, weekend work, and occasional overtime .
  • Valid driver’s license, clean record, reliable vehicle for transporting IT equipment.
  • Willing to travel out of state for initial training (expenses covered).
  • Must pass a background check and drug screening (excluding marijuana) .

    • If you’re looking for a hands-on IT role with growth potential, we’d love to hear from you!

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    Technical Support Analyst • Braintree, MA, United States