Material Handling Service Support Specialist

Material Handling Service Support Specialist

Department : Service

Employment Type : Full Time

Location : CHATTANOOGA, TN

Reporting To : Alex Bush

Description

Take Your Career to New Heights as a Service Product Support Specialist.

As a Service Product Support Specialist, you are a detail-driven, customer-focused professional delivering expert technical support and service solutions for forklift products. Your role is pivotal in ensuring customers receive top-tier service, helping them maintain, troubleshoot, and optimize their material handling equipment for peak performance. The ideal candidate is technically skilled, a problem-solver, and committed to delivering exceptional solutions that keep industries moving.

Your mission is to deliver unmatched excellence in both our products and services, ensuring customers receive top-tier support and solutions. You will help maintain, optimize, and enhance material handling equipment, collaborating with customers, service technicians, and internal teams to diagnose, troubleshoot, and resolve service-related issues while upholding WMH's high standards of performance and reliability.

Key Responsibilities

• Customer & Technical Support : Deliver exceptional customer service to internal and external clients with professionalism and efficiency.
• Go-to expert : Act as the go-to expert for service-related inquiries, providing technical guidance to customers, service technicians, and internal teams.
• Service Coordination & Efficiency : Schedule and dispatch service technicians, optimizing workload management for timely and effective service delivery.
• Monitor & WIP : Monitor and manage work in progress (WIP) to ensure service tasks stay on track and meet quality standards.
• Work Orders : Initiate, oversee, and close work orders with precision, maintaining accurate records and ensuring smooth operations.
• Continuous Improvement : Continuously improve service efficiency, productivity, and quality, driving results within the Service Department.

Operational & Administrative Support

Collaboration & Industry Partnerships

Growth & Continuous Improvement

Physical Requirements

This role is active and may require standing, walking, bending, kneeling, stooping, crouching, and lifting items weighing over 50 lbs. Vision standards include close, distant, color, peripheral, depth perception, and adjustability of focus.

Skills, Knowledge and Expertise

Perks of Being a WMH Team Member

Your Cue : Take the Wheel of Your Future. This is your chance to be part of a powerhouse team revolutionizing the industry and redefining careers at WMH.

Don't wait. Be part of something big, bold, and exciting. The future is calling—ignite yours today. Apply now.

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