Contact Center Trainer

About Us :

We are a high-performing cellular phone retailer that thrives on smart innovation and strong execution. Our mission is to bring customers into our stores and help them upgrade to the latest and greatest product and services. We work closely with the brands we sell to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and boost sales.

Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Trainer, you will demonstrate, instruct, and coach on all operational and training activities in a classroom setting. You will also help develop training initiatives aimed at aligning employee performance with organizational goals.

We are looking for a passionate, energetic trainer who prides themselves on developing individuals using proven techniques that drive engagement and collaboration. You will be a part of a winning culture that supports creativity and growth supported by our Core Values : Performance, Collaboration, Integrity, Innovation, and Celebration.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

As the  Trainer , you will work within a corporate culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success. In this role, you will :

• You understand that ongoing learning opportunities within any corporate culture helps business thrive and employees succeed. You are supportive, communicative, and attentive. You will work within a diverse workforce to drive our values that include Performance, Collaboration, Celebration, Integrity, and Innovation.
• Lead, develop, and motivate our employees throughout the organization to foster an environment of learning and development
• Manage the internal delivery of programs and support materials, ensuring that training programs address business objectives and employee needs for both new hire and ongoing performance enhancement training
• Assess and advise management on the effectiveness of programs and practices
• Participate in project task forces to identify training needs and ensure the effective implementation, communication, and maintenance of programs
• Other job-related duties as assigned

COMPETENCIES & QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We look for the  Trainer  to have a passion for developing others. Of course, being extremely organized and able to develop deep relationships internally and externally will be a requirement for this role. You should maintain a keen understanding of training trends, developments, and best practices. We also look for the  Victra Trainer  to bring :

SUPERVISORY RESPONSIBILITIES

None

CERTIFICATES, LICENSES, REGISTRATIONS

None

TRAVEL REQUIREMENTS

10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job including the ability to work in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and stand for extended periods of time and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a typical climate-controlled cubicle office setting. The noise level in the work environment is usually quiet to moderate.

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions