Sr Program Manager, Operations-SSD, SSD OI

Sr. Program Manager

Rapid and Rural Logistics is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role in the expansion of the sub-same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process / product changes. Cross-team coordination, project management and executive presentation skills are essential.

Key job responsibilities :

Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network

Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2025 variable cost and quality goals

Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams

Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities

Developing Amazon best practices for internal operations

Leveraging analytics to support the future state of the business

The Sr. Program Manager will also demonstrate :

Confidence operating in a highly ambiguous and iterative business space

High attention to detail including proven ability to manage multiple, competing priorities simultaneously

Willingness to challenge and influence big leaders

Ability to think strategically and execute methodically

Ability to work in a fast-paced environment where continuous innovation is desired

Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases

Ability to clearly communicate data insights to others

Travel expectations will be 15-20%

Basic Qualifications

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Bachelor's degree, or Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Experience working cross functionally with tech and non-tech teams

Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical / IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

2+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Experience with SQL

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.