Product Manager, Experience & Platform Network Tools

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Responsible for discovering, developing and evaluating new product ideas, enhancing existing product or strategic product extensions, and translating research discoveries into usable features. Leads, plans and tracks all phases of the product life cycle, from inception to introduction into the frontline tool. Appraises new product ideas to determine their potential to address customer needs and to achieve added business benefits. Establishes product requirements and coordinates with various stakeholders, including Business Owners, Design, Development, End Users, to ensure successful product development and implementation. Under general direction, leads projects and oversees own day-to-day responsibilities. Clarifies direction, while keeping actions aligned and on track.

Core Responsibilities

Experience / Platform Discovery Identify new experiences and platform opportunities to be explored to support specific KPIs or business objectives. Plan and prioritize product feature backlog for development by product engineering teams. Work closely with Product Management and ensure product backlog remains aligned with business value or ROI. Refine options to improve KPIs Provide insights into how experiences and platforms can help achieve the consumer needs that the business is seeking to meet. Feasibility Assessment For Business Case Identify experience and platform feasibility and usability. User Insights Represent user insights on existing platforms and surface options to solve consumer pain points. Experience and Platform Requirements and Priorities Extrapolate business requirements into experience and platform (Product) requirements and priorities. Identify user stories, criteria, and processes for evaluating new functionality that should be added to the core platform. Facilitate build vs. buy decision-making to support core experience and platform strategy. Ensures requirements are documented to reflect our commitment to privacy, security, inclusivity, accessibility, sustainability, reliability and ethical design. Experience / Platform Engagement Reporting Establish reporting structure to track customer behavior and align data sources and ownership. Ensure a single source for data and transparency (including documentation of data flows within and from product). Experience Prototype Evaluate prototypes to identify those experiences and platform functionality that should be incorporated. Finalize Design Refine prototypes, UI and UX designs based on requirements and intended use case and KPIs. Build Experience Facilitate usability and experience testing of the experience and platform in support of core KPIs. Have a voice, not a vote on content. Take a proactive role in mitigating impediments impacting successful team completion of release / sprint goals. Experience Testing Facilitate usability and experience testing of the product in support of the Market KPIs. Acceptance testing to ensure the development meets the criteria of the users story. Facilitate remediation of any findings from reviews of partners (e.g., Privacy Legal, Privacy Operations, Security, Accessibility and Sustainability). Experience and Platform Onboarding Partner with Market Product Managers to facilitate the onboarding experience and platforms. Final Trials Conduct final trials and bug fixes. Technology and Employee Trials Facilitate technology and employee trials and remediation of gaps identified. Release Management Support Market Product Managers in the implementation of release management plan. Refine Experience and Platform to Achieve Market Engagement Uncover and improve functionality to address product user data and errors for Market product. Continuous Experience and Platform Refinement Accountable for continuous experience and platform refinement. Inquiry Management Accountable for information requests related to the product from internal and external stakeholders. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To :

Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do whats right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Prioritization; Product Management; Product Backlog Management

Salary

Pay Range : This job can be performed in Colorado, Illinois, Maryland, and Minnesota with a Pay Range of $95,282.40 - $157,215.96 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Education

Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Job Family Group

Strategic Planning & Development