Exam Content Process Manager

Exam Content Process Manager

ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession.

Position Summary

The Exam Content Process Manager is primarily responsible for supporting all aspects of the examination development process from exam blueprint creation, through item writing and form development activities, to exam delivery, analysis and item review as well as being the liaison between the management and team members. The incumbent will facilitate the creation of examinations of the highest quality through Subject Matter Expert preparation, workshop participation, form review, process documentation and procedural compliance. This role will provide quality control for all exam items and forms, including the application of emergent technologies like Large Language Models (LLMs) and AI to enhance the quality assurance process.

Responsibilities

• Manages staff workshop assignment.
• Manages and oversees Content Developer productivity targets utilizing Jira dashboards and reports for tracking and forecasting.
• Manages internal test development, forensic, and other vendors to maximize the effectiveness and productivity of contractor relationships as well as improve exam content development process.
• Serves as a liaison between Exam Content Developers and senior management.
• Works with management to determine task assignments for team members, managing the allocation and progress of tasks within Jira to ensure clarity and efficiency.
• Trains, coaches, and works closely with Exam Content Developers on project management, daily assignments, and quality control, managing daily team activities.
• Shares in the planning, facilitation and reporting at team meetings.
• Fosters team professional growth, increased productivity and team-building for the Exam Content Development team.
• Drives process improvement by identifying, evaluating, and implementing new technologies, including workflow automation and AI / LLM applications, to increase the efficiency and effectiveness of the exam development lifecycle.
• Tracks and distributes critical communications and information in a timely fashion to the Exam Content Development team to reduce confusion, redundancies, and delays.
• Develops and maintains ISC2's credentialing examination content, acting as the team exam content development expert.
• Leads efforts to standardize and maintain the authorized references list used for exam development purposes, ensuring accuracy and up to date references.
• Reviews ISC2 examinations and examination items at various stages of development prior to publication, leveraging AI-powered tools and expert judgment to ensure the highest standards of quality, accuracy, and fairness.
• Reviews candidate comments related to exam delivery, investigate issues, and take appropriate actions based on those investigations.
• Prepares for and manages examination development workshops.
• Provides for and maintains item bank and workshop security in accordance with program guidelines.
• Assists with developing security policies and procedures for examination content development, administration, and security.
• Collaborates with the other ISC2 business units to produce and maintain candidate information bulletins and other public facing documents / web pages related to ISC2 credentialing exams.
• Understands and adheres to ANSI requirements as they relate to ISC2 qualifications.
• Maintains and respects the boundaries between test development and professional development functions.
• Develops and maintains volunteer informational and instructional materials for item development purposes.
• Assists with examination adaptation activities and workshops.
• Supports examination forensic and test invalidation processes, exploring the use of data analysis and AI to identify potential content exposure or anomalies.
• Performs other duties as required.

Behavioral Competencies

Ability to guide and coach team members through various technical and interpersonal situations. Ability to inspire trust and confidence with team members, peers, clients, and workshop volunteers.

Qualifications

Ability to build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEI best practices. Must be detail oriented and meticulous, taking painstaking efforts to ensure accuracy of work. Possess excellent written and verbal communication skills required. Possess excellent interpersonal skills and the ability to effectively communicate with a highly diverse and international client base. Public speaking and presentation experience are highly desirable. Ability to work under pressure of deadlines in a fast-paced environment. Possess flexibility to adapt quickly and easily to changing situations, priorities, and emerging technologies in a calm and professional manner. Must have ability to concentrate and have attention to detail to ensure accuracy. Must have problem-solving and critical thinking abilities. Proficiency in one or more additional languages is desirable. Ability to multi-task and distribute task efforts appropriately among team members, manage competing deadlines, handle frequent interruptions and maintain a high level of productivity. Strong problem-solving and critical thinking abilities, with an aptitude for applying technology and automation to improve processes. Proficiency with modern project management software (e.g., Jira, Confluence) and workflow automation tools. Familiarity with the concepts and practical applications of AI and Large Language Models (LLMs), particularly for content analysis and quality assurance, is highly desirable.

Education and Work Experience

A Bachelor's Degree from an accredited university in Information Technology, Information Security, or related field is required. A CISSP is required for this position. Additional cybersecurity certifications, particularly those offered by ISC2, are desirable. A minimum of 6 years of professional information security experience is required. A minimum of 2 years of experience leading team operations is required. Demonstrated experience in process management and improvement, including the use of workflow automation tools (Jira preferred) to track projects and enhance team productivity. Project Management (e.g., PMP, PMI-ACP) or Agile (e.g., CSM) certifications are highly desirable. Experience in a previous role that involved evaluating or applying modern technologies, such as data analytics, AI, or machine learning, to improve quality assurance or operational efficiency is highly desirable.

Physical and Mental Demands

Willingness to travel up to 15% (some international travel may be required). Work normal business hours and extended hours when necessary, including weekends and holidays. Remain in a stationary position, often standing or sitting, for prolonged periods. Regular use of office equipment such as a computer / laptop and monitor computer screens. Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Locations

US-Remote