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Front Desk Agent
Front Desk AgentInnVite Hospitality • Columbus, OH, US
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Front Desk Agent

Front Desk Agent

InnVite Hospitality • Columbus, OH, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description
Salary: $15

Basic function: Providing superb customer service while maintaining the company and brand standards.

Reports to: Front Desk Manager/ General Manager

Shifts: Ability to work any of the 3 shifts.

Following duties and responsibilities according to the company and brand standards.

  • Guest Check-in & Check-out
  • PMS Operations
  • Cash Handling & Credit Card Transactions
  • Practice of telephone techniques and etiquette.
  • Practice of Front Office Emergency/Security Procedures
  • Practice superior guest service at all times making sure to attend to all guest requests, inquiries and concerns immediately insuring that hotel guests are satisfied.
  • Take reservations-Guest Rooms and Meeting Rooms
  • Assist with Administrative Duties as assigned by Management
  • Perform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports.
  • Communicate with Housekeeping for guest requests and inquiries.
  • Communicate with Maintenance for any technical repairs in guest rooms.
  • Handle guest complaints and/or pass them to the right managerial channels immediately.
  • Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
  • Minor Decision Making
  • Take Group Reservations & Set up Group Blocks
  • Sales of Guest Rooms with New Arrivals and Phone Inquiries
  • Follow All Policies & Procedures as Outlined in the Employee Handbook.
  • Demonstrate professional business appearance at all times.
  • Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
  • Operate Laundry as Directed
  • Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors
  • Must be able to help in any department when needed.
  • Perform any other duties as assigned by the management.

Required Skills:

  • Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
  • Basic Math
  • Hand Writing
  • Computer Skills/Keyboard/Typing Skills
  • Operate a 10 Key Calculator
  • Hospitable, Civil Contact with the Public
  • Ability to Work Independently, with Little to no Supervision
  • Ability to Complete Multiple Tasks Simultaneously
  • Night Audit/Basic Accounting Skills/Training.

The above job description is in no way exhaustive and may be changed from time to time according to job requirements and market demands.

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Front Desk Agent • Columbus, OH, US

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