Operations Support Specialist I

Job Description

Job Description

First Merchants Bank is seeking an Operations Support Specialist I to join our team! This position will be the first line of support for all banking centers and internal departments in regard to upholding operational policies / procedures in accordance with legal and compliance regulations.

Essential Duties and Responsibilities :

• Serve as the liaison for all internal departments.
• Utilize multiple technology platforms to troubleshoot issues for all lines of business and internal departments.
• Ensure procedures and risk mitigation are considered when assisting internal departments with issues pertaining to banking center operations.
• Provide guidance and resources to banking centers including, but not limited to, banking operations, deposit and loan product servicing and troubleshooting digital platforms.
• Utilize risk-based problem solving to assist Banking Centers with operations and customer issues by telephone (telephone queue), Case Manager tickets and web-based chat services (chat queue).
• Assist Operations Support Team with daily departmental processes such as maintaining optimal cash levels at Banking Centers and ATMs, completion of project tasks and compilation of data for bank operational reports.
• Responsible for review and approval of legal documents to mitigate risk and potential litigation for First Merchants Bank (trust, power of attorney, court orders, deceased documents, etc).
• Provide direct support of banking operations in instances where risk or scope require centralization (e.g. foreign currency processing, ATM deposit review, deposit exception waivers, loan payoff quotes).

To be successful in this position, we require the following :

The following would be a plus :

First Merchants offers the following :

A little about us :

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is :

To enhance the financial wellness of the diverse communities we serve.

Our Mission is :

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team :

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!