Half -Time Youth and Early Literacy Associate - Oak Grove

Job Title : Youth and Early Literacy Associate

Branch or Department : Customer Experience

Salary / Wage : $19.05 per hour

Reports to : Branch Manager

FLSA Status : Overtime Non-Exempt

Supervises : N / A

Benefits Classification : Half-Time

Work Location : Branch

Job Grade : 3

Hours per Week : 20

Work Schedule : Required to work Tuesday and Friday mornings, one evening each week, and 1-2 Saturdays per month

Hour per year : 1040

Revision Date : 3 / 6 / 2023

Anticipated Closing Date / Time : 11 / 26 / 2025, 10 : 00am

At Mid-Continent Public Library, we :

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Position Overview

The Youth and Early Literacy Associate is responsible for providing excellent customer service and spends a portion of every day working directly with customers at an information desk. They are also responsible for providing library service to youth (school age through teen) and early learners (birth through age 5) including creating displays and presenting youth programs both in the library and at community partners including schools. Programs for early learners will include Storytime.

Essential Functions

• Provides Customer Service in person and over the phone
• Acts as a guide for customers in use of the library and its resources
• Demonstrates use of technology and digital services to customers
• Recommends materials to customers based on interests, needs and availability
• Assists customers with library card accounts, including the receiving and recording of payment
• Uses creative techniques in displays to reach browsers who do not approach staff
• Delivers materials outdoors to customers who request curbside delivery
• Provides library service to early learners and youth

Branch expert of MCPL customer service to youth

Processes library materials for customer access

Non-Essential Functions

Education and Experience

Required Knowledge, Skills, and Abilities

All successful team members at MCPL should demonstrate

Age Requirement

MVR Requirement

Work Environment

Essential physical abilities to be accomplished with or without reasonable accommodation are

Daily (greater than 50% of the time)

Frequently (up to 50% of the time)

Occasionally (approximately 1-2 times per month)

Rarely (1-5 times per year)

NOTE : This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.

Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.