ABOUT US
People are the cornerstone of the Hampton Inn & Suites Maui North Shore. We believe in nourishing talent, motivating creativity, and advocating for inclusion, compassion and respect. Our team members grow and thrive at every level. As a result, our team members are at the top of their game. Known for getting it right the first time - they're empowered, original and intuitively adaptive.
Want to work for a team that believes in you and what you can do? Take the first step towards a new career in hospitality & apply today!
ABOUT THE ROLE
The Host / Hostess is the first and last smile our guests see, helping make every dining experience welcoming and memorable. This role involves greeting guests warmly, checking if they're in-house guests, and working closely with the restaurant and hotel teams to provide smooth, friendly service.
SCOPE OF WORK + TEAM
- Reports to Food & Beverage Supervisor
- Supports Food & Beverage Team
RESPONSIBILITIES
Maintain proper set-up of the dining room, conduct daily roll call meetings with the service staff and supervise all personnel in the absence of the outlet manager to maintain Hilton Hampton Inn & Suites' service standards and guest satisfaction.Meet and greet guests as they arrive, directing them to breakfast buffet areaVisit tables and engage guests in pleasant, friendly conversation reconfirming with the guest that the food, beverage, and service is to their satisfaction.Communicate any guest requests to the appropriate service staff and follow up to ensure guest satisfaction.Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.Assist with food and beverage service, as required.Perform special projects and other responsibilities as assigned.EXPERIENCE :
Prior Experience :3+ months to one full year of employment in a related position with this Company or other organizations.
IT Expertise :Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
Education :High School diploma or GED required; college degree preferred.
Subject Expertise :Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and / or request to Supervisor.Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.Must be service oriented with excellent customer service and sales skills.Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language.Must be energetic and outgoing.Must possess excellent interpersonal and organizational skills.Must be able to follow directions with attention to detail, speed and accuracy.Must be a team player with the ability to work under minimal supervision.Must be able to multi-task in a fast-paced work environment.Must be able to understand and work with basic financial information and solve basic arithmetic problems.Must be able to type 45 wpm and have the ability to input data and access information on the computer accurately.Must have proficient knowledge of Microsoft Office, Opera; preferred.Flexible and long hours sometimes required.Ability to stand, bend, walk for extended periods, lift, push and pull up to 30 lbs.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be able to exercise confidentiality and discretion.OTHER EXPECTATIONS :
Abide by payroll policies, procedures and rules of conduct as stated in the Hampton Inn & Suites Maui North Shore's Associate Handbook.Demonstrate a working knowledge of all company safety and security procedures.Travel required : None.Hours Required : Ability to work early mornings, weekends, and holidays as scheduled.Benefits :
The Hampton Inn & Suites Maui North Shore offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to part-time and full-time team members which includes :
PTOMedical, Dental, Vision, & Life InsuranceCostco Membership ReimbursementManagement Contract Referral ProgramEducation AssistanceEmployee Rates at all 35+ Hotels affiliated with the Hampton Inn & Suites Maui North ShoreLead Share ProgramAssociate Referral Bonus ProgramThe Hampton Inn & Suites Maui North Shore is an equal opportunity employer. The Hampton Inn & Suites Maui North Shore provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. The Hampton Inn & Suites Maui North Shore also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.