IT Support Technician

Job Description

Job Description

IT Support Technician

Location : New Orleans Region, Louisiana – Onsite

We're adding an IT Support Engineer to our Metairie-based team to provide hands-on support and project assistance for our MSP clients. This role is ideal for someone who enjoys a mix of technical troubleshooting, fieldwork, and client interaction. You'll split your time between resolving day-to-day IT issues, working on-site installations, and contributing to MSP client infrastructure improvements.

You'll work with Microsoft technologies, support networked systems, and help deliver reliable solutions that keep client operations running smoothly. If you like staying active, switching between desk work and field tasks, and want to grow within a supportive MSP environment, this is an excellent next step in your IT career.

What You'll Be Doing

• Provide hands-on desktop, laptop, and mobile device support
• Troubleshoot Microsoft 365, Intune, Azure, and SharePoint environments
• Assist with system rollouts, upgrades, and vendor-led implementations
• Support and maintain networking equipment, with assistance of our network engineers
• Coordinate with clients to complete site projects and repairs
• Meeting weekly with clients to review issues and services provisioned
• Setup new MSP clients, rolling out agents such RMM, AV, and other security / management agents
• Participate in field installations and occasional lift operations
• Logging all work in a ticketing system

What You'll Bring

U.S. citizenship is required for this position due to federal contract obligations involving Controlled Unclassified Information (CUI). All applicants must verify eligibility to work in the U.S. and pass E-Verify screening.

About LATG :

LATG has won the Top Workplace designation 6 years in a row, distinguishing itself by prioritizing employees and relationships. At LATG, team members are hand selected, competitively compensated, and encouraged to maximize continuing education opportunities. We pride ourselves on our results and believe that teamwork is the backbone of success.

We understand that in order to produce results, team members must be able to recharge. With the employee in mind, we offer generous paid time off (PTO) to full-time employees and options for bereavement and military leave.

Employees are taken care of, offering numerous wellness programs including :

Financial peace of mind is prioritized, offering a generous company match in our 401(k) program, 100% vested on day one, and access to a financial advisor. We hire top talent and it's important that we invest in our team. We fuel growth by offering inside training, as we are certified partners to many leading technologies, and offering subsidies for work-related certifications and coursework at certified institutes.