Customer Solutions Engineer III

Job Description

Job Description

Together, We Own it! Start your employee owner journey with Shorr Packaging.

The Customer Solutions Engineer III role leads enterprise-wide initiatives that transform customer operations and drive strategic growth. This senior-level role is responsible for architecting complex solutions, influencing executive stakeholders, leading strategic and continuous improvement projects and mentoring a high-performing team of engineers and sales professionals.

• Strategic Solution Design :  Lead the development of enterprise-level solutions that integrate packaging automation, process optimization, and supply chain innovation to deliver transformative results for customers.
• Executive Engagement :  Act as a senior consultant to C-suite executives, presenting high-impact strategies and influencing long-term operational decisions.
• Innovation Leadership :  Identify emerging technologies and industry trends to proactively develop new solution offerings and drive continuous improvement across customer engagements.
• Program Ownership :  Design and oversee large-scale programs that span multiple regions and business units, ensuring alignment with customer goals and internal capabilities.
• Mentorship & Development :  Serve as a technical mentor and thought leader for Level I and II Engineers, fostering a culture of excellence, innovation, and collaboration.
• Cross-Functional Collaboration :  Partner with Sales, Engineering, Operations, and Product Development teams to ensure seamless execution of complex solutions.
• Performance Analytics :  Establish advanced metrics and dashboards to track project ROI, customer satisfaction, and solution adoption. Use insights to refine strategies and improve outcomes.

Shorr Packaging does not provide work authorization sponsorship for this position.

The targeted compensation for this position is between à $110k-$130k base plus targeted bonus, depending on skills and experience of the selected candidate.

Requirements

Preferred Qualifications :

Shorr Benefits

Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.