Customer Support Specialist

Customer Support Specialist

Robert Half is seeking a Customer Support Specialist who is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner for our Silver Spring client. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training.

Responsibilities :

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Troubleshoot and resolve product or service issues effectively.
• Document customer interactions and resolutions in CRM software.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Identify opportunities for process improvement based on customer feedback.

Requirements :