Administrative Assistant

Administrative Assistant

The administrative assistant role at SERVPRO involves a combination of general office management and industry-specific coordination to support fire and water restoration projects. Because franchises are independently owned, specific duties vary by location, but standard responsibilities typically include:

Primary Responsibilities

• Job & Crew Coordination: Receiving and dispatching lead calls and job referrals while coordinating crew schedules to ensure a timely response to emergencies.
• Documentation & File Management: Managing "Work-in-Progress" (WIP) boards, completing internal job file quality reviews, and preparing job paperwork for estimators.
• Customer Service: Acting as the first point of contact for clients in high-stress disaster situations, providing professional assistance via phone and email.
• Administrative Support: Performing fundamental daily tasks such as data entry, filing, and preparing correspondence.

Requirements & Skills

• Experience: Most locations prefer 2+ years of administrative or office-related experience.
• Education: A minimum of a high school diploma or GED is standard.
• Software Proficiency: Strong skills in Microsoft Office (Word, Excel, Outlook) are required. Familiarity with industry-specific software like Xactimate.
• Soft Skills: Must be a "serious multi-tasker" capable of remaining calm and professional during tense situations.

Working Conditions

• Schedule: 40 hours/week in person with shifts between 8 a.m. and 5 p.m. non negotiable

Pay Rate $18

Competitive pay based on Servpro experience

is an EOE M/F/D/V employer