Service Advisor I

Job Description

Job Description

The Service Advisor I is responsible for providing customers technical service, support, and training. This position plays a vital role in delivering an exceptional customer experience and supporting the efficient operation of the service department. Assists with the development, layout and presentation of service training materials. Responsible for creating, revising, and organizing all department documentation and acting as liaison for production equipment testing.

Key Responsibilities

RESULTS

Critical 55%

• Provides technical support to customers and end users for company products.
• Supports, advises and maintains open communication and relationships with : Sales, Service Support, Factory Floor Personnel, and Engineering.
• Assists in the training of employees, customers and end-users in use and repair of products.
• Assists with the development, layout and presentation of service training materials

Productivity / Job Knowledge 20%

Dependability 15%

Safety 10%

Total 100%

CORE VALUES

Act Like an Owner. 20%

Be Interested. Stay Interested. 20%

Create Change. Start With Yourself. 20%

Seek New Perspectives. 20%

Fail Fast. Learn Fast. 20%

Total 100%

Requirements

Qualifications and Essential Skills :

An Associate’s degree or two-year certificate in vocational technologies / industrial arts and two years related experience and / or training; or equivalent combination of education and experience.

Knowledge and / or experience in design and installation of hydraulics and control systems. Experience with truck mounted or mobile equipment is preferable.

Ability to work with hand tools as required.

Ability to navigate computer systems / databases and create spreadsheets and word documents.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to define problems, collect data, distinguish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit and interface with computer systems while maintaining a high level of concentration. The employee is also regularly required to stand and walk while performing the duties of the job. The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is occasionally required to use hands / fingers to handle or feel. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the office work environment is usually quiet. Employee may be exposed to shop environment while distributing documents to shop area. When on shop floor, employee will be required to wear safety glasses at all times, steel-toed footwear and ear protection when job demands presence in areas outside safety zones and gloves when handling material. While performing the duties of this job, the employee may be exposed to moving mechanical parts, fumes or airborne particles, and vibration, and occasionally exposed to risk of electrical shock. The noise level in the plant shop environment is moderately loud.