Automotive Service Consultant - Lake City Toyota
MAP Automotive GroupLake City, FL, US13 days ago
Job type
- Full-time
Job descriptionVerifying warranty and service contract coverage Developing estimates Writing repair orders Maintaining customer rapport and service records Ascertains automotive problems and services by : Clarifying issues Conducting inspections and test drives Checking vehicle maintenance records and service schedules Develops estimates by costing : Supplies Labor Calculates customer's payment, including deductibles Prepares repair orders (RO) by : Outlining required repairs and services Obtains approval signatures and enters RO into service database Coordinates with customer, insurance, manufacturer, and aftermarket warranties for pricing and approval Maintains customer rapport by : Obtaining customer approvals Providing and obtaining contact numbers Addressing questions and concerns Arranging towing and alternate transportation Maintains automotive records by recording problems and corrective actions Keeps knowledge current by : Reading manufacturer publications Maintaining all manufacturer and compliance certifications Enhances organizational reputation by : Exploring ways to add value to job accomplishments Maintains customer satisfaction index (CXI) above district / region standards Strong customer service orientation Effective problem solving Focus on quality and accuracy High productivity and efficiency Experience preparing quotes Solid product knowledge Proficiency with computers and point-of-sale systems Comfort with multi-platform communication (phone, text, email, video) Active listening and accurate documentation of verbal concerns Clear and concise communication skills
Job Description
Job Description
Salary : Job Description :
Acts as a liaison between customers and service department by communicating with customers regarding vehicle concerns, pricing, repair timeline, and expressing customers concerns to the service department.
Job Responsibilities
- Initiates automotive services and repairs by :
Recording performance problems and services requested
Listening to the customer's description of symptoms
Materials
Describing symptoms, problems, and causes
Explaining estimates and return timelines
Participating in educational opportunities
Taking ownership of new and unique requests
Preferred Skills
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Automotive Service Consultant • Lake City, FL, US