Director, Account Technology Strategy - Modern Workplace

Customer Account Management

Acts as a thought leader for synthesizing and combining various business and industry insights to conduct forecasting and develop recommendations for managing the most prominent, high-impact, and / or challenging customer accounts. Acts as the voice of the customer and internal advocate across all levels of the organization. Expands Microsoft relationships with large, complex, and / or global customers into strategic partnerships, and leads the adoption of technologies. Orchestrates high-impact innovative solutions that enable customer business transformations through digital transformation for assigned accounts and drives outcomes that create business value for customers. Contributes to the creation of stakeholder maps for accounts, determines and orchestrates a coverage plan, and builds out an execution framework. Orchestrates technical resources across teams and partner ecosystem, and ensures that adequate services and partner capacity are available, or are developed within a subsidiary to implement the solution pipeline strategy. Establishes best practices and standards around account planning and review for aligning with quota attainment, consumption goals, and customer consumption gaps to inform quarterly and fiscal objectives. Provides thought leadership and guidance across teams, business units, executive stakeholders, customers, and the broader community on enablement plans to build and educate large and high-stakes customers at the global level.