Market Concierge

AboutLe Specialit is an intimate, elevated caf & market within the distinguished Mr. C Residences a new Cipriani concept where Italian hospitality, artisanal craftsmanship, and effortless elegance converge. We curate daily rituals breakfast, espresso service, artisanal retail, and private resident events delivering experiences defined by refinement, precision, and warmth.Role OverviewThe Market Concierge of the Le Specialit Market will oversee daily operations, with a strong focus on curating an exceptional customer experience centered around fine wines, gourmet Italian goods, and luxury products. This role requires a deep knowledge of Italian food & wine, culinary traditions, luxury retail, alongside leadership skills to inspire a team and drive business growth.Key ResponsibilitiesLeadership & OperationsOversee all daily operations of the market, ensuring smooth workflow and adherence to luxury standards.Recruit, train, and manage a team of passionate professionals, including cashiers, sales associates, and support staff.Maintain a clean, organized, and aesthetically pleasing environment that reflects the brand's ethos.Italian Product & Wine KnowledgeCurate and manage the fine Italian products & wine selections, ensuring it represents the best of Italian culture.Host activations, tastings, events, and educational experiences for customers and staff.Collaborate with suppliers and producers to source exclusive and high-quality products.Guests ExperienceDeliver a personalized shopping experience that caters to high-end clientele.Build strong relationships with customers, offering tailored recommendations and insights.Handle customer inquiries and concerns with professionalism and a luxury-service approach.Inventory & Financial ManagementOversee inventory to ensure availability of key products while minimizing waste.Monitor sales, prepare financial reports, and meet revenue goals.Develop and execute promotional strategies to drive sales and enhance market visibility.Market Daily RhythmEnsure the market opens with intention and care, with all team members aligned on responsibilities, visual standards, and service priorities.Maintain a consistent, high-touch experience throughout peak periods by anticipating guest needs, supporting real-time floor operations, and upholding a strong team presence.Safeguard product freshness, aesthetic presentation, and overall cleanliness throughout the day. Execute regular resets, restocks, and maintenance with attention to detail.Promote clear, timely communication across shifts through reporting tools, CRM updates, and handoff procedures to ensure operational continuity.Conclude each day with a focus on resetting the market for the following morning, including restocking, documentation, and final cleanliness checks that uphold brand values.Marketing & Brand RepresentationPartner with marketing teams to promote products, events, and services across digital and traditional platforms.Ensure the market aligns with the brands values of authenticity, craftsmanship, and exclusivity.Represent the brand at trade shows, events, and within the local luxury community.QualificationsExperience : Minimum of 5 years in luxury retail management, with expertise in fine wines and Italian gastronomy.Education : Bachelors degree in hospitality, business, or a related field; certification in wine (e.g., WSET, Sommelier certification) preferred.SkillsStrong knowledge of Italian wines and culinary traditions.Proven leadership and team management abilities.Exceptional communication, interpersonal, and customer service skills.Financial acumen and ability to manage budgets effectively.Physical Activities and Requirements of this PositionAbility to sit and / or stand for extended periods.Advanced ability to operate office equipment such as POS systems, computers, telephones, and printers.Ability to lift and carry up to 40 pounds occasionally, such as when handling packages or office supplies.Mobility to move around the restaurant, including walking to greet visitors or deliver documents to different departments.Flexibility to reach, bend, and stoop when retrieving files or paperwork.

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