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Sr Coordinator - Loyalty
Sr Coordinator - LoyaltyFrontier Group Holdings • Denver, CO, US
Sr Coordinator - Loyalty

Sr Coordinator - Loyalty

Frontier Group Holdings • Denver, CO, US
30+ days ago
Job type
  • Full-time
Job description

Sr Coordinator - Loyalty

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need saving them money along the way.

Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too :

  • Flight benefits for you and your family to fly on Frontier Airlines.
  • Buddy passes for your friends so they can experience what makes us so great.
  • Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
  • Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
  • Enjoy a 'Dress for your Day' business casual environment.
  • Flexible work schedules that support work / life balance.
  • Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation / sick time and medical / dental / vision insurance that begins the 1st of the month following your hire date.
  • We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier's highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline's many weight-saving initiatives and focus on operational efficiencies, makes Frontier America's Greenest Airline.

  • Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline's commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ : ULCC).
  • Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.
  • The Senior Coordinator, Loyalty is responsible for leading select communications, marketing and reports across all channels to support the Frontier Airlines Discount Den and GoWild! programs, as well as occasional support for the Co-Brand Credit Card or Frontier Miles programs. This position will be responsible for the execution of strategic marketing plans, per the direction of the Manager, Loyalty Products and Director of Loyalty Growth & Strategy.

    Essential Functions

  • With the Manager, Loyalty Products, identify opportunities and lead Frontier's tactical marketing strategy to support the various loyalty partners in the development, testing and execution of marketing campaigns including : direct mail, email, insert production, statement messaging, airport signage, internet, social media and the in-flight channel
  • Leads facilitating discussions between the Frontier team and the partner for all strategy and tactical components of the program
  • Identify, recommend and support new marketing channels and opportunities for Discount Den, GoWild! and the credit card program and other partners
  • Oversee production and printing of physical marketing and support materials while ensuring on-time distribution of these materials via comat or other shipping methods
  • Support other Loyalty Marketing initiatives as needed
  • Qualifications

  • Bachelor's degree with emphasis in marketing or equivalent area of study
  • 2-5 years in sales, marketing and / or communications or related field
  • Knowledge of airline and credit card marketing, as well as frequent flyer program rules and procedures
  • Advanced Excel and PowerPoint for analytics and presentations
  • Familiarity with HTML, SQL or JSON coding preferred
  • Ability to manage multiple priorities and manage marketing projects, production schedules, and promotional events, while consistently meeting deadlines
  • Must have good attention to detail for copy proofing / editing
  • Exceptional presentation and oral communication skills
  • Exceptional writing and copy editing skills
  • Ability to work collaboratively with other departments, partners and staff
  • Ability to manage multiple contractors / trainers
  • Strong corporate vendor development and relationship building skills
  • Ability to travel 50% of time
  • Knowledge, Skills and Abilities

  • Comfortable receiving feedback and quickly change course based on business needs
  • Team player who can work collaboratively with other departments, partners and marketers
  • Must have excellent communication and interpersonal skills
  • Must be self-motivated, self-starter, have a sense of urgency and extremely well-organized
  • Ability to work with minimum supervision in a collaborative team environment
  • Microsoft office product skills including Excel and PowerPoint
  • Ability to meet deadlines while working in a fast-paced, changing environment
  • Must exercise sound business judgment and handle confidential information with sensitivity
  • Must be a team player with ability to work on several projects at a time
  • Must be comfortable working around the airports both above and under wing when needed
  • Equipment Operated

    Standard office equipment, including PC, copier, fax machine, printer

    Work Environment

    Typical office environment, adequately heated and cooled

    Physical Effort

    Generally, not required.

    Supervision Received

    Considerable Latitude : The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.

    Positions Supervised

    None

    Salary Range : $58,394 - $77,508. Please note : this posting has a closing date of on or before midnight 12 / 30 / 25 MT.

    Disclaimer : The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

    Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites : Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment

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