Helpdesk / Desktop Support II

S UMMARY

The Desktop Support role will provide high quality desktop / technical support to users for business critical functions. This role will build, deploy and manage computers and peripherals as well as maintaining the inventory.

ESSENTIAL JOB FUNCTIONS

• Assist with day-to-day IT help desk operations including desktop support, system upgrades, and maintenance.
• Respond to requests for technical assistance in person, via phone, and electronically.
• Provide onsite support for remote locations as required.
• Maintain a high level of response to all queries by all users.
• Log all help desk interactions.
• Install & maintain desktops, laptops, printers, scanners, & other peripherals.
• Maintain hardware / software inventory including ordering and maintaining inventory of computer supplies.
• Maintain desktop backup software and AV software.
• Monitor spam filters.
• Troubleshoot computer hardware, software, and network issues.
• Establish connectivity of 'Smart phones' to appropriate company's email system and MDM.
• Aid monitoring, response and intervention for IT related security incidents and violations, and site outages.
• Maintain smooth workflow and advise your supervisor of workload as necessary.
• Provide on-site desktop & A / V support to executive leadership in the Portland office.
• Other duties as assigned.

Q UALIFICATIONS AND E DUCATION R EQUIREMENTS

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.