Front Desk Assistant

Job Description

Job Description

PRIMARY FUNCTION :

The front desk operator is responsible for maintaining the front desk, providing quality customer service and ensuring the safety of Club members. Must be cooperative, friendly and able to create a harmonious environment.

KEY ROLES (Essential Job Responsibilities) :

1. Operate and manage the Clubhouse front desk

• Maintain the safety, security and appearance of the front desk
• Greet, monitor and track all visitors
• Supervise all equipment checkout and return
• Answer all phone calls
• Communicate and disperse information about upcoming events and activities to members and the public
• Maintain supplies for facility and front desk
• Recognize volunteers for their assistance daily

2. Maintain all membership and tracking systems of the Club

3. Supervision :

4. Other Duties :

RELATIONSHIPS :

Internal : Maintains close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive / provide information, discuss issues, explain guidelines / instructions; instruct; and advise / counsel.

External : Maintains contact with external community groups, schools, members' parents and others to assist in resolving problems.

Requirements

SKILLS / KNOWLEDGE REQUIRED :

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT :

A majority of time will be spent sitting or standing. Moderate lifting will be required from time to time.

DISCLAIMER :

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job

Benefits